Shipping policy

Thank you for choosing Grungegal.com! Our goal is to provide a smooth and enjoyable shopping experience from checkout to delivery. Below is a clear overview of how shipping works for our customers around the world.

Shipping Destinations:

We ship our products across the United States and to most international locations. No matter where you live, we’ll make sure your order reaches you safely.

Shipping Cost:

We offer free standard shipping worldwide, with no minimum purchase required. This includes the following countries:

 

United States  – Free Standard Shipping
Australia (International) – Free Standard Shipping
Canada (International) – Free Standard Shipping
European Union (International)  – Free Standard Shipping
United Arab Emirates (International) – Free Standard Shipping
United Kingdom (International) – Free Standard Shipping

 

Customs fees, duties & taxes

Some international orders may be subject to customs fees or import taxes.
These charges are determined entirely by the customs office in your country and may depend on:

  • Origin of the product

  • Local VAT or tax policies

  • Specific import regulations

Any customs-related fees are the responsibility of the recipient.

Estimated Delivery Time:

Delivery times vary depending on the destination. Please note that customs inspections and local postal handling may occasionally extend these timelines.

  • United States: 5–12 business days

  • Canada: 5–12 business days

  • Australia: 5–12 business days

  • United Arab Emirates: 5–12 business days

  • United Kingdom: 5–12 business days

  • European Union & International: 7–14 business days

Business days are Monday to Friday.

Order Cut-Off Time:
Orders placed before 04:00 PM EST are processed the same business day.
Orders received after the cut-off will be handled the next business day.

Order Processing Duration: 

To prepare your order with care, the full processing period (from verification to dispatch) may take up to 5 business days.

Order Handling Time:
Typically, our team packs and prepares orders within 1–2 business days (Monday to Friday).
Weekends and holidays are not counted as business days.

Order Tracking:
Once your package leaves our warehouse, you’ll receive a confirmation email containing your tracking number so you can follow your delivery progress in real time.

Delivery Process:

We partner with trusted carriers to ensure safe and timely delivery.
Please double-check that your shipping address is complete and accurate to avoid any complications.

Shipping Delays:

Unexpected delays can sometimes occur due to customs, weather conditions, or carrier issues. We appreciate your patience during these rare situations.

Order Modifications and Cancellations:

Cancellations

You may cancel your order within 24 hours of placing it.
After this period, the order enters processing and can no longer be cancelled.
If needed, you may still request a return once the order is delivered.

Order Changes

Updates to your name, address, or other order details must be requested within the first 24 hours.

We cannot guarantee modifications after this time.

Undeliverable or Returned Packages:

If your order is returned due to an incorrect or incomplete address provided during checkout, or if it goes unclaimed after delivery attempts, reshipping costs will be the responsibility of the customer.

Damaged or Lost Packages:

If your package arrives damaged or fails to arrive, please contact our support team right away.
We will work with the carrier to investigate and resolve the issue as quickly as possible.

Disclaimer

We are not responsible for delays or lost shipments caused by incorrect shipping information.
 
We cannot be held liable for packages stolen after confirmed delivery.
 
Please ensure the delivery location is accessible. Providing a phone number can also help the courier if they encounter issues.

 

If you have any questions about this policy or need assistance with your order, our customer support team is always here to help.
Thank you for shopping at Grungegal.com! Enjoy your experience with us.

 

Contact Info : 

Email :  [email protected]